Transformation of the National Health Support Services
Project Overview
Digital transformation solution and consulting services
Project Challenges
MOH seeks to transform how laboratory, blood transfusion, and forensic medical services (Health Support Services) are delivered and regulated. The program aims to achieve a vibrant society by restructuring the health sector to become a comprehensive and effective system. Starting from the legacy model of the Assistant Deputyship of Laboratories and Blood Banks to a dynamic and accountable model under the Health Support Services Center (HSSC).
Results
The Outcome
Ascend was able to provide the solution for MoH through digital transformation solutions and consulting services, by establishing National Healthcare Command Center (NHCC) in Riyadh as a central hub collating and visualizing data and insights utilizing artificial intelligence and human action.
The NHCC was instrumental during Covid-19 to provide MoH and other government entities with the required analytics, predictions, and recommendations to manage capacity and demand.
47 Million+ Covid-19 vaccine doses administered
480 Vaccine Centers
3 War Rooms operating 24/7
500k+ appointments
how we did it?
The approach
Deploy PMO
Develop Covid-19 national vaccination program strategy and plan
Leverage analytics and digital enablement for visibility and decision-making
Develop clinical guidelines
Deploy ticketing system
Support public awareness campaign
Work with key stakeholders to ensure policies, plans and SOPs are established
Ensure non-MoH private & public participation
Support vaccine center planning and establishment
Empower customer service via MoH 937 channel
The phased transformation from legacy model to dynamic accountable model.
Assistant Deputyship of Laboratories and Blood Banks
Phased transformation approach
Health Support Services Center (HSSC)
Service Delivery Role
New and improved Health Support Services service delivery model
Regulatory Role
Regulating the quality of Health Support Services providers, define national directions and priorities.
Other Projects
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Resource Control Centers (RCC)
The MOH National Healthcare Command Center (NHCC) was established in 2019 in Riyadh as a central hub collating and visualizing data and insights utilizing artificial intelligence and human action and to lead in data-driven healthcare to reach a sustainable healthcare system NHCC has been instrumental during Covid-19 to provide the MOH and other government entities with the required analytics, predictions and recommendations to manage capacity and demand.
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COVID-19 Vaccination PMO
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